<%@LANGUAGE="VBSCRIPT" CODEPAGE="1252"%> <% Dim AllBlends__MMColParam AllBlends__MMColParam = "1" If (Request.QueryString("Category") <> "") Then AllBlends__MMColParam = Request.QueryString("Category") End If %> <% Dim AllBlends Dim AllBlends_numRows Set AllBlends = Server.CreateObject("ADODB.Recordset") AllBlends.ActiveConnection = MM_palladio_STRING AllBlends.Source = "SELECT * FROM Blend WHERE Category = '" + Replace(AllBlends__MMColParam, "'", "''") + "' ORDER BY CodeName ASC" AllBlends.CursorType = 0 AllBlends.CursorLocation = 2 AllBlends.LockType = 1 AllBlends.Open() AllBlends_numRows = 0 %> <% Dim HLooper1__numRows HLooper1__numRows = -4 Dim HLooper1__index HLooper1__index = 0 AllBlends_numRows = AllBlends_numRows + HLooper1__numRows %> <% ' *** Recordset Stats, Move To Record, and Go To Record: declare stats variables Dim AllBlends_total Dim AllBlends_first Dim AllBlends_last ' set the record count AllBlends_total = AllBlends.RecordCount ' set the number of rows displayed on this page If (AllBlends_numRows < 0) Then AllBlends_numRows = AllBlends_total Elseif (AllBlends_numRows = 0) Then AllBlends_numRows = 1 End If ' set the first and last displayed record AllBlends_first = 1 AllBlends_last = AllBlends_first + AllBlends_numRows - 1 ' if we have the correct record count, check the other stats If (AllBlends_total <> -1) Then If (AllBlends_first > AllBlends_total) Then AllBlends_first = AllBlends_total End If If (AllBlends_last > AllBlends_total) Then AllBlends_last = AllBlends_total End If If (AllBlends_numRows > AllBlends_total) Then AllBlends_numRows = AllBlends_total End If End If %> <% ' *** Recordset Stats: if we don't know the record count, manually count them If (AllBlends_total = -1) Then ' count the total records by iterating through the recordset AllBlends_total=0 While (Not AllBlends.EOF) AllBlends_total = AllBlends_total + 1 AllBlends.MoveNext Wend ' reset the cursor to the beginning If (AllBlends.CursorType > 0) Then AllBlends.MoveFirst Else AllBlends.Requery End If ' set the number of rows displayed on this page If (AllBlends_numRows < 0 Or AllBlends_numRows > AllBlends_total) Then AllBlends_numRows = AllBlends_total End If ' set the first and last displayed record AllBlends_first = 1 AllBlends_last = AllBlends_first + AllBlends_numRows - 1 If (AllBlends_first > AllBlends_total) Then AllBlends_first = AllBlends_total End If If (AllBlends_last > AllBlends_total) Then AllBlends_last = AllBlends_total End If End If %> Technical > FAQ > Mosaic
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Technical > FAQ > Mosaic

FAQ - SERVICES & NETWORK
| Products | Design | Application | Technical | Fixing | Services & Network | General |

Q.
Can you assure me that the batch you send me is identical to the colour of the sample range?
A.
No, the only way to be sure is to  send us a sample taken from the supply batch.
 
Q.
I ordered a mix of mosaic from you three months ago and now I find I need three more boxes . but urgently!!!
A.
The customer must send us a sample of the earlier supply. The store will check if there is any loose mosaic in stock of the same batch as the one used earlier. Otherwise it will not be possible to supply a mix identical to the previous one. The customer must be informed and give his consent for the integrating supply.
 
Q.
I ordered 62 mē of mosaic, but I received only 28 boxes (56 mē.)
A.
Check the quantity recorded in the order confirmation, then check with the invoice & transporter LR. If all are as you ordered then the loss would most probably has happened in-transit. In this case you will have to make an insurance claim.
 
Q.
How do I make an insurance claim?
A. Our goods are covered for in-transit insurance; vide Marine Open Insurance Policy No. 060500/21/02/06. This policy is valid till 31.03.2003. In case you find that the goods are damaged / lost in transit, please follow the following procedure: -

Mention the same on LR / docket while taking delivery, and retain a photocopy with you.

In case of accident to the transporters' vehicle or in case of loss, a certified copy of FIR will be required.

Call the nearest office of United India Insurance Co., and ask the surveyor to come & survey the goods and issue a certificate. Confirm the current policy number with our representative.

Forward us the original copy of the survey report and retain a photocopy.

Return the damaged goods to us. Credit note will be issued once we receive the survey report in original and damaged goods.

Fresh supplies will be made with fresh invoice.

 
Q.
Will you provide me mason for fixing?
A.

We have trained masons from to fix PALLADIO mosaics. They can be contacted through our extensive dealer network or our representative will also help you in contacting them.

 


PALLADIO GLASS LTD. 4th Floor, Samaan II, Opp. Reliance Petrol Pump, Anand Nagar, Ahmedabad - 380 051, Gujarat (INDIA).
Phone: +91-79-4000 6000 (30 lines). Fax: +91-79-4000 6200 e-mail: enquiry@palladio.in
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